Author Archive for WaterPro – Page 2

Urgent Message to our xpress BILL PAY and Paperless Customers

If you are a WaterPro customer, you are ALSO a stockholder in our parent company, Draper Irrigation Company (DIC).

To help ensure that you receive time-sensitive DIC annual stockholder information in February, please verify that your “Billing Address” is current (and reflects your mailing address) in xpress BILL PAY. Please Note: Because xpress BILL Pay is a third-party vendor, WaterPro does not have the right to make changes to xpress BILL PAY accounts.

To check your xpress BILL PAY “Billing Address”, log in to www.xpressbillpay.com and select “View Bill”. If the “Billing Address” does not reflect your current mailing address, edit it by:

  1. Finding your name in the upper right corner
  2. Click on name
  3. Click Account Settings
  4. Lower right corner, click Edit
  5. Update the bottom two lines to reflect yourcurrent mailing address
  6. Save
  7. Because xpress Bill Pay and WaterPro are separate companies, please provide WaterPro with the same address by calling our office at (801) 571-2232.REMINDER: If you have a large credit balance on your account, please adjust your autopayment at www.xpressbillpay.com as WaterPro does not issue credit checks for accounts with large credit balances unless there are extenuating circumstances.

     

 

Because You Asked—FAQs

I’m planning to rent my home. Do I need my tenant to sign up for water service?

 

Application for water service is limited to property owners; therefore, tenant sign-up is unnecessary. However, if you are renting out your property,  please call WaterPro so we can put the tenant’s contact information on file for emergencies. Owners may request a resident bill be mailed to the tenant. This arrangement will provide a duplicate statement to the owner (or their property management company). Please note that the owner is ultimately responsible for paying the water bill regardless of the rental contract terms.

 

I’m selling my house. How do I close my WaterPro account?

If you are selling your home, please have your title company call us 5-7 days before closing. Utilizing your usage history, WaterPro will estimate the amount owing based on the closing date provided. On the closing date (weekends excluded), WaterPro will do a final meter read and place a door tag on the home to alert the new homeowner that they need to sign for water service. At this time, please deactivate any autopayment through xpressbillpay.com or your bank’s bill pay service and call our office to update your forwarding address. Once the title check is applied to the seller’s account, the seller will be billed any balance due. A refund check will be mailed for any credit balance. This process takes about five weeks.

I got a delinquent notice, but I’m signed up for autopay through xpressbillpay. Why did this happen?

WaterPro mails delinquent notices to customers whose accounts we have not received payments on for two months. If you are signed up for autopay through xpressbillpay and get a late notice but need clarification on why, please log in to your account and check your payment method. The most common reasons for payment failure are an expired credit or debit card, an input error of account information,  or the account was initially linked to Draper City to pay the water bill instead of WaterPro.  If you have additional questions, please call our office at 801-571-2232 or xpressbillpay customer service at 800-766-2350. Please note that payment is due each month on or before the 22nd to avoid late charges.

 

Winterizing Your Sprinkler System

Barring new information from the Utah Lake Board of Canals regarding water shut-off, WaterPro plans to drain the pressurized irrigation system on October 15th. To winterize your system, turn off your stop and waste, which is the valve that controls the water supply to your sprinklers. Even if your system has built-in drains, using an air compressor is recommended to blow the remaining water out of the pipes. Completely removing water will help prevent damage to pipes. Broken pipes can lead to flooding once water is put into the system next spring. If your system uses culinary water and includes a backflow assembly, it is critical to winterize the backflow assembly according to the manufacturer’s instructions. If you do not have the time, equipment, or expertise to drain and winterize your sprinkler system, call a qualified landscaper to help.

What is a Stop and Waste?

You might have heard about your pressurized irrigation system’s “stop and waste” valve and wondered how it got its name. This type of valve controls whether or not water is flowing to your sprinkler system. In the “stop” or off position, the valve is designed to drain water from the irrigation system. This process of draining water is called wasting; therefore, the name “stop-and-waste” valve. As pictured, the meter and stop and waste valve access indicate that your pressurized irrigation has been upgraded and may contain innovative technology (see article on page 2 of this newsletter, “Keeping an Eye on Your Water”). Your new stop and waste valve will be under a yellow or orange “snug cap.” To work this valve correctly, please scan the QR code or click the link below to watch the video “WaterPro: Your Irrigation Service and How to Operate Your Stop and Waste.”

 

Keeping an Eye on Your Water

WaterPro aims to upgrade customers’ culinary and pressurized irrigation services to smart meters by 2026. Smart meter technology can provide our customers with helpful information. Once a service has been upgraded, customers can create an account at eyeonwater.com or the eyeonwater app. Creating an account will allow customers to view water usage in a bar graph chart, so they will know when and how much water is used.

Another benefit of setting up the eyeonwater account is getting a leak alert. If water continually runs through the meter, a leak alert will be sent to the customer’s email or phone. The notification will indicate the gallons constantly flowing through the meter per hour. There may be legitimate water usage, like filling a swimming pool for several days; however, inexplicable excessive water usage should be investigated.

 

Although your smart meter cannot identify the leak’s location, here are culprits associated with water loss.

 

Indoors:

  • Running toilet (upwards of 100+ gallons per hour)
  • Dripping faucet
  • Leaking water heater
  • Malfunctioning soft water unit
  • Crawl space plumbing

 

Outdoors:

  • Malfunctioning or incorrect sprinkler timer
  • Sprinkler valves
  • Hose bib
  • Water line from the meter to the house
  • Backflow assembly
  • Landscape irrigation connections (including a stop and waste not fully turned to the “on” position, which can present as a leak). Please go to waterpro.net for a how-to video on working your stop and waste.

 

Innovative technology helps customers keep an eye on their water usage to save precious water and money resources.

If you have a smart meter, create an account at eyeonwater.com. Please call our office at 801-571-2232 to determine if your water service has been upgraded.